[Danggeun Service Co., Ltd.] CX Specialist, hiring for the secondhand trading team

주식회사 당근서비스 · 서울 구로구 디지털로 300

2,400,000KRW

✨Job Description - As a CX Specialist for the secondhand trading team, you will handle the in-app inquiry board and reporting channel. - Resolve user inquiries and communicate the results. - Review reports of scams and rude behavior, and decide whether action is needed. - Check items and behavior that violate trading policies and take action. - Analyze major issues and abnormal transaction patterns. - Suggest improvements to policies and operational standards. - Collaborate with related teams to resolve issues. ✅Qualifications - Someone with direct customer-facing experience - Someone with strong communication skills - Someone who can adapt quickly to change 💖Preferred Qualifications - 1+ year of experience in CS/CX work - Experience in operations work - A frequent user of the Karrot app 🏠Work Location - 300 Digital-ro, Guro-gu, Seoul ⚡️Hiring Process - Document screening - Integrated interview (in person) - Final acceptance 👉Application Period/Method - Application period: until filled - How to apply: resume in free format (PDF) 📋Other - Employment type: contract worker (initial 6 months, extendable up to 2 years) - 100% salary paid during the 2-month probation period - If weekend work is required 1–2 times per month, a weekday substitute day off is provided - Salary: KRW 2.4 million per month - Additional incentives of up to KRW 500,000 per month - Contact: people@daangnservice.com