[Danggeun Service Co., Ltd.] CX Specialist, Dispute Resolution Team Recruitment

서울 구로구 디지털로 300

2,400,000KRW

✨Job Description - When a dispute between trading parties is received, quickly review the case and respond. - Accurately identify the dispute situation and propose arbitration and mediation plans based on the grounds for adjustment. - After presenting a mediation plan, provide follow-up support so the understanding process can proceed smoothly. - Respond based on established policies and guidelines, while applying them flexibly depending on the situation. ✅Qualifications - Someone who can listen carefully to the other party and accurately understand the facts - Someone who enjoys persistently thinking through problems with no single correct answer and finding a reasonable conclusion - Someone who can actively exchange opinions with colleagues and communicate openly to solve customer problems - Someone who can maintain a neutral perspective and respond calmly even when customers describe emotionally charged situations 💖Preferred - Experience in customer support such as CS/CX, consultations, or complaint handling - Skilled at collecting objective evidence and proposing solutions - Experience using various collaboration tools (Slack / Notion / Google Workspace, etc.) 🏠Workplace - 300 Digital-ro, Guro-gu, Seoul (Guro-dong, G Valley Biz Plaza) ⚡️Recruitment Process - Document screening -> Integrated interview (in person) -> Final acceptance 👉Recruitment Period/Method - Application period: until filled - How to apply: Resume in any format, submitted as a PDF file - Pre-task: Review the provided dispute case and submit a mediation plan along with grounds for judgment and your opinion 📋Other - Employment type: Contract position - After the initial 6-month contract, extension of up to 2 years is possible through mutual agreement. - Probation period: 2 months, 100% salary paid - Working days and hours: Monday - Friday (5 days/week) / 10:00 - 19:00 - Salary: KRW 2.4 million per month - Separate incentive program operated, up to KRW 500,000 per month - Contact: people@daangnservice.com